“A set of research-based rules for building trust in the workplace."

In this debut work, Lee, a senior leader at the Great Place to Work Institute business consultancy, shares his observations about how managers can use trust to create better work environments. This notion is nothing new, but Lee notes that his study of feedback from almost 2 million employees in 80 countries has given him a deeper perspective. He found similarities in the ways that employees trusted their bosses, distilled that data, and identified 16 “trust rules” that he says all great managers follow. Lee summarizes these in short, breezy chapters, providing an overview of each rule along with a few relevant examples and suggestions.

Individually, the rules, such as “Be Approachable and Easy to Talk To,” “Make Your Expectations Clear,” and “Treat Everyone Fairly,” seem obvious, but taken together, they form a comprehensive checklist, and the author’s practical suggestions are particularly useful. For example, for the rule “Live with Integrity,” Lee enumerates five specific points, including “Be what you want your employees to be” and “Keep a positive and respectful attitude when challenging the status quo.” One chapter asks the important question, “So how can a high-trust manager reconcile the need to achieve results (the reason the organization exists in the first place) with the desire to help employees achieve a reasonable work-life balance?” The author then ably provides the answer by discussing four specific strategies that demonstrate an enlightened, humanistic approach to management.

The style in which Lee delivers this material only heightens its usefulness, as he explains each rule in clear, illustrative text. Each rule is reinforced by “Key Points” at the end of each chapter, and each chapter builds upon the previous ones, so that the sum becomes greater than the discrete parts. In closing, Lee offers an engaging 10-step plan for implementing the changes necessary to put these rules into action.

A valuable management playbook that reinforces sound practices.

“A set of research-based rules for building trust in the workplace."

In this debut work, Lee, a senior leader at the Great Place to Work Institute business consultancy, shares his observations about how managers can use trust to create better work environments. This notion is nothing new, but Lee notes that his study of feedback from almost 2 million employees in 80 countries has given him a deeper perspective. He found similarities in the ways that employees trusted their bosses, distilled that data, and identified 16 “trust rules” that he says all great managers follow. Lee summarizes these in short, breezy chapters, providing an overview of each rule along with a few relevant examples and suggestions.

Individually, the rules, such as “Be Approachable and Easy to Talk To,” “Make Your Expectations Clear,” and “Treat Everyone Fairly,” seem obvious, but taken together, they form a comprehensive checklist, and the author’s practical suggestions are particularly useful. For example, for the rule “Live with Integrity,” Lee enumerates five specific points, including “Be what you want your employees to be” and “Keep a positive and respectful attitude when challenging the status quo.” One chapter asks the important question, “So how can a high-trust manager reconcile the need to achieve results (the reason the organization exists in the first place) with the desire to help employees achieve a reasonable work-life balance?” The author then ably provides the answer by discussing four specific strategies that demonstrate an enlightened, humanistic approach to management.

The style in which Lee delivers this material only heightens its usefulness, as he explains each rule in clear, illustrative text. Each rule is reinforced by “Key Points” at the end of each chapter, and each chapter builds upon the previous ones, so that the sum becomes greater than the discrete parts. In closing, Lee offers an engaging 10-step plan for implementing the changes necessary to put these rules into action.

A valuable management playbook that reinforces sound practices.

Panu Luukka

“Bob Lee has written a book that is badly needed. A book which (at last) really helps managers at all levels to do their job well. Lee’s book takes all the academic mumbo-jumbo and consultant bullshit out of leadership and presents leadership as it should be–plain and simple human-to-human interaction. Trust Rules offers easy and actionable guidelines for every manager to act on. A big plus is its length: there’s not a single sentence too much. It’s easy and fun to read, so it’s also ideal for the managers who don’t usually read books. Bringing the concept of trust into the heart of leadership is a wise and well-grounded decision, because without trust, leaders have nothing.”
–Panu Luukka, founder and corporate culture designer, Leidenschaft

gary keegan

“No matter what industry or sector you are working in, trust is a key success factor for managers. In Trust Rules, Bob Lee guides the reader through sixteen simple and effective trust-creating rules based on practical, no-nonsense insights. Each rule is backed up with perceptive and intuitive descriptions of how to get the best from yourself, from your teams, and ultimately from your business. This is a must-have guide for any manager who wants to develop personally and professionally and to build authentic, high-trust, impactful, and lasting relationships. In Lee’s own words, “real success begins with knowing who you really are.”
–Gary Keegan, London Business School guest lecturer, high-performance expert and leadership consultant

ramiro garces

“Credit Bob Lee for creating one of the most insightful road maps for how to effectively build trust in the workplace and win the hearts and minds of employees. The sixteen rules presented in his book are a treasury of practical and valuable guiding principles that will nurture a more healthy, enjoyable, and productive work environment. Trust Rules is a compelling and useful book for anyone who wishes to become not just a good manager but an excellent manager who aims to build a great place to work and deliver exceptional business results. Trust rules!”
–Ramiro Garces, global HR consultant, employee engagement expert and speaker 

Robert Levering

“Here’s the book every manager should read. Bob Lee highlights sixteen rules managers should follow to build trust within their teams and organizations. In very clear and straightforward language, Lee encapsulates lessons based on research from Great Place to Work’s huge database of employee surveys and best management practices and his more than fifteen years of interviewing managers.”
–Robert Levering, cofounder, Great Place to Work

Colum Slevin

“I love Bob’s approach to leadership. Trust Rules is a breath of fresh air, a set of simple, pragmatic rules to govern the relationship between leaders and teams based on the principles of respect, kindness, decency, and positivity. A rare thing!”
–Colum Slevin, entertainment and technology executive

colin wallace

“This book is full of energy. You’ll learn in simple terms what it takes to form relationships, build high trust, and create high-performance teams. Reading this book is ‘one simple thing’ you can do to immediately start improving your leadership skills.”
–Colin Wallace, head of HR services, Europe, Sanofi

cindy ventrice

“Lee has written a practical and informative guide for managers. Trust Rules is a quick, easy read that provides excellent insight into what it takes to build the great manager-employee relationships that drive productivity.”
–Cindy Ventrice, author of Make Their Day! Employee Recognition That Works

Alex Chung

“We all know that creating a great place to work is critical to a company’s long-term success, but how do managers actually accomplish this? Bob Lee’s book provides sixteen clear, concise principles and guidance for how to apply them to build employee trust in any…organization.”

–Alex Edmans, professor of finance at London Business School

 

Erin Moran

“The goal of creating a great company culture can sometimes feel daunting. Bob Lee’s Trust Rules breaks the process down into easy to understand management practices that can be applied on a daily basis to improve the work environment. It is a book that not only gives an immediate jolt of inspiration but also serves as a reference guide with practical ideas and reminders.”
–Erin Moran, chief culture officer, Union Square Hospitality Group

hal adler

“Trust Rules hits the mark in a simple, no-nonsense way–I loved it! Bob’s book is for managers, leaders, and executives. Mostly, though, it’s for people. People who understand that being good and decent are prerequisites for leading others. His rules fit with the Great Place to Work model like a tight glove, and they serve as critical reminders of the simple, though often forgotten principles of good leadership.”
–Hal Adler, CEO, Leadership Landing

colin curran

“Trust Rules fills a void, a most readable introduction to building the solid trusting employee relationships that are the cornerstone of truly engaging organizational cultures. Any leader who aspires to develop such relationships and cultures will find invaluable guidance in its pages.”
–Colin Curran, vice president of HR global operations, Teleflex

Luke Taaffe

“An informative and easy read. Being relatively new to the world of management, I recommend diving headfirst into this book. Everyone constructs their own management style–if you are in search of yours, you’ll find inspiration and clear direction within these pages.”
–Luke Taaffe, front office manager, Clontarf Castle Hotel

Cheryl Naja

“Trust Rules is a practical guide for managers at any stage of their career. In our ever-changing workplace it is inspiring to read a book that teaches managers how to lead in a way that embraces the enduring values that build and maintain extraordinary workplaces.”
–Cheryl Naja, director of pro bono and community service, Alston & Bird

Caroline Texier

“Trust Rules highlights how important it is for managers to reflect on their own practices and be conscious of the impact these practices have on their teams. It’s a good toolkit to remind us that, fundamentally, management is about treating people with respect and showing care.”
–Caroline Texier, EMEA program manager, Dell EMC

Michael Burchell

“Trust Rules provides succinct, smart, practical guidance on how to create a high-trust, high-performing workplace. Every manager should read this book and refer to it often.”
–Michael Burchell, expert, organization solutions, McKinsey & Company

Alex Chung

“Bob Lee generously shares the playbook on how to become a world-class manager. Full of insightful and actionable items leaders can start using today, Trust Rules provides all the tools necessary to manage today’s dynamic and diverse workforce at the highest levels.”
–Alex Chung, author of Highest Success

Garry McCabe

“Trust Rules is simple and sharp, an easy, thoughtful read for every level of manager. Most important, it provides context—and that’s where it’s different from other books.”

–Garry McCabe, human resources director, Kuehne + Nagel

 

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